Practice Assistant

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The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Summary  Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
No    Essential Functions  
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Manage patient referrals and link them to scheduled office appointments.
Triage and manage complex telephone calls, utilizing courteous customer service skills.
Schedule patient appointments and coordinate the scheduling of diagnostic testing.
Ensures the completeness of all required benefits eligibility, waivers, etc.
Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.
Understands financial services and self-pay resources and provides patients with information as needed.
Provide cross-coverage to the outpatient clinic front desk, performing all check
-in and
-out functions as outlined by the BWH Front Desk Standards of Operations.
Utilizes ACD lines to schedule New, Existing and 2nd post-operative appointments in an expedient and professional manner, adhering to service level standards. Provides excellent customer service. Ensures customer satisfaction and compliance with departmental and service standards.
Ability to handle confidential and sensitive information in providing messaging to the providers and LPN’s.
The scheduler will utilize the Scheduling Algorithm and Questionnaire built into EPIC to ensure the patient is scheduled with the correct provider, at the correct location and within the expected timeframe. This includes radiology needs as well.
Works closely with the Practice Coordinator in monitoring work queue and metrics.
Assists the Practice Coordinator with orientation, training and coaching of all new team members within the BWH MSC FXB Call Center. This also includes identifying re-training subject matter and providing excellent customer service. Being a role model to ensure customer satisfaction and compliance with departmental and service standards.
Provides support and information to patients and providers to problem solve and manage complex administrative issues   Entirely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection.
** Qualifications
* * Education  High School Diploma or Equivalent required      No    Licenses and Credentials      Experience  office experience 2-3 years required    Knowledge,

Skills and Abilities

- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.  - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.  - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.  

- Understanding written sentences and paragraphs in work related documents, to…