Clinic​/Practice Assistant II​/BWH Foxboro

Job Summary

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in and check‑out. Actual job duties may vary by Department. This position does not require patient care.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Accept co‑payments if required.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at an advanced competency level.

• High School Diploma or equivalent required.
• Cannot accept experience in lieu of a degree.
• Office experience 2+ years required.
• Medical office experience preferred.
• Proficiency with all Office Suite applications; knowledge of office operations, standards and procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicate effectively in writing and verbal communication appropriate for the intended audience.
• Understand written sentences and paragraphs in work‑related documents, compose/edit e‑mail, memos and letters, and take complete and accurate messages.
• Manage own time and the time of others; well‑organized with strong time‑management skills to handle multiple tasks, follow established protocols and work within systems.

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20lbs – 35lbs
• Carrying Occasionally (3‑33%) 20lbs – 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3‑33%)
• Stooping Occasionally (3‑33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Constantly (67‑100%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67‑100%)
• Vision – Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Onsite

20 Patriot Place, Foxboro MA – Patriot Place BWH medical office buildings

40

Regular

Day (United States of America)

$17.36 – $24.45 per hour

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.