Assistant Manager

Join to apply for the Assistant Manager role at H2T Skin and Laser Center

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Reports To

Practice Manager (Spa Director) / Medical Director

Position Overview

The Assistant Manager is a leadership ambassador of the practice, responsible for upholding an exceptional, concierge-level patient experience while supporting the operational and financial success of a premier luxury medical spa. This role blends refined hospitality, team leadership, and operational excellence within an elite aesthetic medical environment. The ideal candidate is polished, service‑driven, and highly organized, with a passion for aesthetics, wellness, and elevated client care.

Key Responsibilities Luxury Patient Experience

• Deliver and model a white‑glove, concierge‑style patient journey from first contact through follow‑up.
• Ensure every patient interaction reflects the brand’s standards of elegance, discretion, and excellence.
• Anticipate patient needs and proactively resolve concerns to exceed expectations.
• Support consultation flow, treatment coordination, and personalized follow‑up communication.
• Maintain a calm, polished, and welcoming environment at all times.

Operations & Practice Excellence

• Assist in overseeing daily operations to ensure seamless workflow and refined efficiency.
• Maintain immaculate front desk, treatment rooms, and common areas in alignment with luxury brand standards.
• Support inventory oversight for medical supplies and high‑end retail products.
• Ensure adherence to HIPAA, OSHA, and medical spa regulations while maintaining a premium experience.
• Assist with staff scheduling, timekeeping, and operational reporting.

Sales & Revenue Growth

• Support consultative, relationship‑based sales of treatment plans, memberships, packages, and luxury skincare.
• Educate patients on services and products in a sophisticated, non‑pressured manner.
• Track performance metrics including patient retention, retail conversion, and revenue growth.
• Support exclusive events, promotions, and VIP experiences.

Team Leadership & Brand Representation

• Lead by example with professionalism, poise, and discretion.
• Support onboarding, training, and mentorship of front desk and clinical support staff.
• Reinforce service standards, brand messaging, and appearance expectations.
• Assist with performance feedback and professional development.

Marketing & Client Engagement

• Support execution of brand‑aligned marketing initiatives and patient appreciation events.
• Assist with social media coordination, community outreach, and referral programs.
• Uphold consistent brand voice and visual standards across all patient‑facing touchpoints.

Qualifications

• 5+ years of leadership or supervisory experience in a luxury service environment (medical spa, aesthetics, boutique hospitality, high‑end retail, or healthcare preferred).
• Strong understanding of elevated customer service and relationship‑based sales.
• Exceptional communication, organization, and interpersonal skills.
• Polished appearance and professional demeanor.
• Proficiency in scheduling software, EMR systems, and office technology.

Preferred Experience

• Experience in aesthetic medicine, cosmetic dermatology, or medical spa operations.
• Knowledge of injectables, laser treatments, skincare, and wellness services.
• Background in luxury hospitality or concierge services.

Physical & Schedule Requirements

• Ability to stand and move throughout the clinic during operating hours.
• Occasional lifting of supplies up to 25 lbs.
• Availability for select evenings, weekends, and special events.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance‑based incentives and bonus opportunities.
• Generous employee discounts on treatments and luxury skincare.
• Paid time off, benefits, and ongoing education in aesthetics and wellness.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other (Medical Practices)

#J-18808-Ljbffr