Patient Service Specialist

Summary

This position is to function as a member of the administration team and complete assigned daily front‑end tasks to ensure smooth day‑to‑day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in‑person, over the phone, or via email.

Brown University Health employees are expected to role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence, which guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core success factors that show how we work together and get things done:
Trust, Value Differences, Patient and Community Focus, and Collaboration.

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician or staff member receives the information.
• Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conducts eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co‑pays from patients, including any prior balances.
• Follows scheduling notes and directly schedules patient visits in other BHMG practices as advised.
• Performs pre‑visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Obtains prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Informs manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Works assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).

• Experience with Microsoft Office, Word, Excel, and Outlook preferred.
• High school diploma or equivalent required.
• Education from an approved medical assistant program or equivalent preferred.

$18.13 – $29.90

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

70 Walnut Street – 70 Walnut Street, Foxborough, Massachusetts 02035

8:00 a.m. – 4:30 p.m.

Day

8 hours

No

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care