Junior Salesforce Administrator

Summary

The Junior Salesforce Administrator will support the enterprise-wide CRM system for Kraft Sports + Entertainment whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. This role will also support the CRM system for Blue Square Alliance – collaborating across departments including Philanthropy, Partnerships and Marketing, as they adopt and expand their use of Salesforce. The Junior Salesforce Administrator will work closely with the CRM team to play a critical role in the execution of our Salesforce strategy and optimization.

They will also work directly with business stakeholders at times to gather, understand and define requirements for campaigns and CRM product enhancements. The position will be responsible for multiple concurrent and recurring projects under the supervision of the Salesforce Administrator.

• Support Salesforce declarative development, including but not limited to custom fields, custom objects, flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.
• Coordinate Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency.
• Support automation and integration requests and build solutions using Salesforce flow, or other similar tools.
• Support marketing team in developing target audiences and campaigns for various communications priorities.
• Activate and deactivate internal Salesforce user accounts, including updating permissions, roles and profiles to maintain accurate access.
• Perform quality assurance checks and assist with deployment of new Salesforce features.
• Conduct testing and validation of new Salesforce features and workflows and create documentation for administrators and end users to ensure accurate maintenance and scalable training.
• Communicate and report on sales and service campaign results effectively to the correct stakeholders and manage the day-to-day operations of these campaign and cadence automations.
• Understand the sources of data that feed the CRM system (data warehouse, Marketo, phone system, SMS‑MMS, etc.) and monitor system performance to troubleshoot errors.
• Maintain internal product/feature requests and implement or coordinate enhancements to Salesforce as required.
• Develop and provide end user training and troubleshoot end user questions and issues before escalating to vendor.
• Special projects and assignments as business dictates.
• Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.

• This position has no supervisory responsibilities

• BA/BS degree in a relative field or equivalent work experience required
• 0-2 years of experience in CRM (Salesforce) campaign creation, workflow, and execution
• Experience with Salesforce automations preferred
• Experience with Marketo a plus
• Experience with Salesforce CPQ a plus
• Previous experience working with ticketing databases (Ticketmaster Archtics) is a plus
• Must have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of our customer and corporate information.
• Must have strong teamwork and relationship management skills and work effectively with all personalities to support a strong, unified culture.
• Must be effective with a variety of communicative modes (verbal, non‑verbal, and written) and be attuned to others through strong, active listening skills.
• Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day‑to‑day operations without interruption.
• Must have a strong command of reasoned, measured decision‑making based on analyzing the pros and cons of each potential decision to be made.
• Must have a critical eye for detail.
• Must possess a strong ability to manage multiple priorities efficiently and effectively, making timely decisions in order to…