Information Technology Analyst

Red Oak is a joint venture between two Fortune 20 leading healthcare companies, CVS Health and Cardinal Health, responsible for securing generic pharmaceuticals for both organizations. Pharmaceutical Sourcing team is comprised of industry experts, strategists, and entrepreneurial thinkers who apply innovative strategies to bring generic pharmaceuticals to market more efficiently.

Enjoy the best of both worlds with our hybrid schedule! Work from the comfort of home on Mondays and Fridays and join the team in our welcoming office space on Tuesdays, Wednesdays, and Thursdays for collaboration and connection.

Red Oak Sourcing is looking to fill an IT Analyst position to work primarily with our team in support of the overall Red Oak business, and our end users. This role will assist our clients both in person and remotely. This person needs to have strong critical thinking and desktop support skills as well as a passion for excellent customer service.

• Provide user friendly, on-hand support to the users both on premises and remotely.
• Perform analysis, diagnosis and resolution of desktop, network, AV and other miscellaneous equipment problems for end users.
• Install, configure, and support corporate laptops (Windows 11) and mobile devices (iPhones/iPads).
• Install and maintain network communication between workstations, Azure VDIs, printers, etc.
• Manage user access in AD/Entra , assisting with on-boarding and off-boarding as well as managing users and licenses in Microsoft 365.
• System analysis and troubleshooting functions as they relate to the LAN/WAN infrastructure.
• Aid in company wide projects/initiatives relating to laptops, mobile phones, and other technologies.
• Administer and troubleshoot conference room technology and access control issues.
• Support and troubleshoot Multi-Factor Authentication (MFA), including user enrollment, authentication issues, and access recovery processes.

• Maintain endpoint operating systems and software through installation, configuration, patching, and security updates.
• Deploy, support, and inventory endpoint devices using enterprise management tools (e.g., Microsoft Intune), including remote management, asset tracking, and upgrade deployment.
• Maintain accurate inventory and lifecycle records of all ROS IT assets.

• Foundational knowledge of computer hardware, operating systems, and common business software applications required.
• Proficiency with Microsoft Windows, Office 365, Apple iOS, and other end-user technologies required
• Basic understanding of Active Directory (on premises), Microsoft Entra , and Group Policy administration preferred.
• Experience with remote access and connectivity technologies, including VPN, Remote Desktop (RDP), and Virtual Desktop Infrastructure (VDI), preferred.
• Experience maintaining system updates, patch management processes, and endpoint security controls preferred.
• Experience supporting collaboration and communication platforms such as Microsoft Teams and Zoom preferred.
• Experience with endpoint management solutions (Intune, Jamf, etc.), user provisioning/access requests, and network printing preferred.
• Strong troubleshooting, customer service, and communication skills.
• Ability to prioritize multiple tasks/projects and work effectively in meeting deadlines.
• Demonstrated willingness to learn new technologies and participate in cross-training across departmental functions.
• College degree (relevant to the role) preferred but not required. Tangible work experience with Help Desk and/or IT Support highly preferred
• Microsoft (Windows, Office 365, etc.) certified is preferred
• CompTIA A+ preferred
• Ability to adhere to corporate compliance, guidelines, and policies
• Participate in supporting client's systems after normal business hours as needed (not frequent)
• Openness to cross training in other department areas

The typical pay range for this role is:$56,000.00 - $67,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a Red Oak bonus in addition to the base pay range listed above.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.