Technical Trainer

Job Description

The primary purpose of this position is to ensure that all people working on our behalf (employees, temps, etc.) are competent to carry out their responsibilities; that they have the skills and knowledge needed to ensure high quality in our products and services. You will also support various activities, such as documentation control and work instruction updates to drive continuous improvement and customer satisfaction.

• Coordinate in-person plant training including, those for Safety, Quality, and SPS, and capture info in the My Learning Link system with support from HR Dept.
• Conduct surveys to determine training needs within the plant.
• Apply tests and/or evaluations to people in training to measure the progress and effectiveness of the training.
• Support planning and execution of trainings related to SPS category requirements in coordination with category owners
• On-boarding; with the help of Safety and Quality depts as necessary, deliver on-boarding training and plant tours to new hires and ensure all onboarding checklist items are completed on a timely basis.
• Manage Passport, or plant-specific employee training booklet content with support of relevant depts
• Process Training; ensure trainees are getting certified in timely basis, scheduling training w/ team leaders and trainers for production, material handling, and shipping processes. Learn critical processes to become a trainer for those processes. Develop/improve and administer “train the trainer” training to process trainers. Identify priorities for cross-training and schedule trainings with Dept Supervisor. Ensure trainings for process changes are documented and carried out in timely basis by the trainers.
• Manage certification forms, Training Matrix & E-Versatility training platform to ensure it reflects current training status.
• Validate effectiveness of training by supporting weekly process line audits. Develop and manage an offline training center for new hires to learn key skills (soldering, quality, DISS, LDS, etc).
• Establish operator skill level re-evaluation procedure and requirements, and coordinate re-evaluations with Production Supervisor to follow cadence dictated within E-Versatility. Help develop new training documentation for Material Handling & Shipping processes as required.
• Quality and EHS; assist Quality Dept in developing a Customer Experience Quality Culture by executing engaging training on Quality topics (ISO 9001, Company Policies, Product Knowledge, Personas, Customer Journey Mapping).
• Assist Safety Dept in developing and executing safety trainings to support a strong Safety Culture.
• Develop and conduct training on quality and safety risks in production cell processes with help of Quality Dept/Safety Dept. Support communication of Quality Alerts and ongoing quality trainings through DISS and the monitors. Document Control & Work Instruction support (as time permits).
• Support document control management (document reviews, new document issuance). Become an ISO/IMS auditor and support internal audit process and external audit preparation (focus on DVC training).

• Essential:
  Must be highly motivated and self-directed with ability to work in a diverse team.
• Must be able to manage multiple priorities effectively and efficiently, such as an ongoing training plan schedule.
• Must have strong written and verbal skills.
• Must be proficient in Microsoft Office.
• Must be fluent in English.
• Preferred:
  Manufacturing/logistics experience.
• Three years’ experience in similar role.
• An associate’s degree (preferably in Electrical, Mechanical, or Industrial Engineering).
• Experience with tools/programs (SPS, Phoenix, eVersatility, etc.).

• Required to hear clearly.
• Required to speak for up to an hour at a time.