Quality Lead Job Foxborough area,Massachusetts USA,Quality Assurance

The Offer Quality Leader is responsible for enhancing the accountability of the squads and ensuring the highest standards in Customer Experience, Quality, Reliability, Safety, and Cybersecurity activities.
This role involves managing collaborative quality-related activities and deliverables within the Offer Lifecycle Management process.
The Offer Quality Leader also spearheads Issue to Prevention actions as prioritized by the League.

RESPONSIBILITIES:

Serve as a coach and quality expert, participating in the Definition of Done to fulfill customer promises.
Identify and communicate risks, ensuring actions are taken to mitigate them.
Assist the Product Owner in capturing customer needs and feedback to inform Application & Mission Profile.
Establish quality goals for new developments, secure validation, and lead execution.
Support the design team in achieving quality goals to ensure offer robustness and reliability. Synthesize lessons learned from product development.
Lead problem-solving initiatives (Issue to Prevention) with effective Root Cause Analysis and ensure corrective and preventive action prioritization in backlogs.
Lead cross-functional teams to resolve customer escalations linked to quality problems.
Analyze product data related to quality, define, and execute continuous quality improvement for the offer in charge.
In coordination with the Chapter Leader, foster team accountability for the Excellence of Quality & Customer Experience.

PREFERRED

QUALIFICATIONS AND SKILLS:

Advanced Degree: Bachelor's or Master's degree in Computer Science or Electrical Engineering or a related field.
Knowledge of Power Management Software: Understanding of power management systems, standards, protocols, and compliance requirements.
Software Quality Assurance: Proven experience in software quality assurance, particularly in power management systems or similar critical applications.
Analytical and Problem-Solving

Skills:

Strong analytical skills to diagnose issues, perform root cause analysis, and implement effective solutions and preventive actions.
Quality Methodology and Tools: Familiarity with quality methodologies such as 8D, FMEA, and FTA, along with associated tools.
Offer Lifecycle Management: Experience in Agile/Scrum development environments, with a clear understanding of Dev Sec Ops and Quality Fundamentals.
Communication and

Collaboration:

Excellent verbal and written communication skills for effective collaboration with cross-functional teams, including internal teams, stakeholders, and customers.

ACCOUNTABILITY:

End-to-End Customer Experience (CX) & Quality Excellence and Safety Offer for a subset of the Process Automation offers.
Manages the complete scope of Quality actions for existing offers to improve the Customer Experience.

Accountable for the following elements for the offer(s) in charge for all countries:

Quality Excellence of the offers delivered to the customers
Timely and effectively management of customer complaint actions (Containment, Business Risk Escalation, Expert Assessment, OSA, etc.)
Prevention actions to avoid recurrent issues
Quality targets
Effectiveness of quality improvement by driving follow-up with factories including setting-up surveillance plans and ensuring timely execution
Proper application of reference processes (i.e. PEP, Quality Alert).
Major Quality Issues resolution

ROLE:

Manage the complete scope of Quality Excellence and actions for existing offers :
Define Quality Strategy for the offer in charge and implement improvement action plans to reach Quality targets.
Drives the Quality problem resolution and decides on manufacturing stop, stop of delivery, and derogation proposals.
Ensures that the proper information is provided to the Customer in case of quality problem, offer…