Estella Patriot Place - FOH Operations Manager

Estella Patriot Place – FOH Operations Manager

Location:

Foxborough, MA
Posted:
December 12, 2025
Pay: starting at $80,000/year (25% above your current salary)

• Minimum 5 years’ experience in a multi-faced, high-volume restaurant, venue, and/or equivalent relevant experience
• Exceptional hospitality skills
• Proven leadership skills and commitment to operational excellence
• Strong analytical and data skills
• Ability to successfully multi-task, delegate, and manage several tasks at once in a fast‑paced environment
• Exceptional communication and interpersonal skills, both written and verbal
• Functional knowledge of health department and related regulations
• Ability to perform physical requirements of the position including standing, walking, bending, pulling, pushing, lifting, and carrying up to 50 pounds
• Able and willing to work a flexible schedule, including days, nights, weekends, and holidays

• Manage day‑to‑day restaurant and/or floor operations and provide on‑the‑floor support to staff for the duration of a service shift, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
• Participate in interviewing, hiring, coaching/counseling, and separation processes of hourly employees.
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation.
• Manage staffing and operations of all revenue centers, including venue, bar, support staff, service, private events, as applicable based on designated area of focus.
• Prepare scheduling on a weekly basis.
• Ensure maintenance of the property by examining areas daily for cleanliness and maintenance needs and directing appropriate employees to handle.
• Resolve guest concerns and complaints with an exemplary level of hospitality.
• Perform all cash handling procedures: opening, mid‑day safe counts, cash pay‑outs and nightly cash drops, as needed.
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities.
• Assist with staff trainings, both in daily pre‑shifts and monthly FOH staff service meetings.
• Maintain pars of all printed promotional materials, comment cards, or other check‑presenter inserts.
• Maintain and update contact lists, VIP, and public event guest lists.
• Demonstrate an ability to lead and motivate others and achieve results; empowered to make day‑to‑day decisions confidently with guests, service teams, and other departmental management.
• Demonstrate excellent interpersonal and communication skills with service teams and management.
• Other duties, initiatives, and tasks as per business need.

Employment Type: Full‑time

How to Apply: Please contact George Brandao via email at