Customer & Business Operations Manager – Audio Technology

Customer & Business Operations Manager – Audio Technology

Location: Framingham, MA + Atlanta, GA + Detroit, MI

Job Type: Full‑Time

Job Summary:

The Customer and Business Operations Manager will be responsible for the design, development and deployment of customer operations (contracting, implementation and billing) along with the business operations for our Audio Technology business unit.

• Lead the design and building of the business operations and related technology stack that supports our growth strategy and program initiatives.
• Lead the design and development of customer‑facing processes from contracting through support.
• Develop and maintain detailed project plans, timelines, and status reports.
• Coordinate with internal teams (e.g., business development, product management, engineering, legal, business services) to ensure alignment and successful project execution.
• Conduct client meetings to gather requirements, provide updates, and address concerns.
• Identify and mitigate potential risks and issues throughout the program.
• Ensure all project deliverables meet quality standards and client expectations.
• Manage key operational aspects of technology licensing relationships including account risk review, account setup, SKU creation, and customer volume/revenue reporting.
• Conduct project retrospectives to gather stakeholder feedback and drive process improvements.
• Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.

• Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
• 5+ years of experience in project management or implementation roles.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in project‑management software (e.g., MS Project, JIRA).
• Problem‑solving skills and attention to detail.

• PMP or similar project‑management certification.
• Experience in audio technologies.
• Familiarity with Hub Spot, JIRA, SharePoint, and Confluence.

Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Atlanta, GA is: $135,000‑$185,625. In addition to competitive base pay we offer bonus programs, comprehensive health and welfare benefits, a 401(k) plan, and other perks.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. Bose is committed to providing reasonable accommodations to individuals with disabilities.