Manager, Sales Support

Manager, Sales Support page is loaded## Manager, Sales Support locations:
US, MA - Framingham time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R28517

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.
Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. #
** Job Description
***
* Location:

** Framingham, MA  
*
* Reports To:

** Sr. Director, Luxury Operations
** About the Role
** The
** Manager, Sales Support
** is responsible for leading the Sales Support function and ensuring that the organization has the tools, processes, and resources needed to achieve its’ ambitious growth target. This role oversees the execution of administrative, analytical, and operational support to drive sales efficiency, enhance customer satisfaction, and enable the sales team to focus on selling.
*
* Key Responsibilities:

**
* ** Team Leadership:
** Manage and develop a team of Sales Support Specialists/Coordinators to provide exceptional service to internal and external stakeholders.
* ** Sales Operations:
** Oversee order management, pricing administration, contract processing, and customer account maintenance.
* ** Process Improvement:
** Identify and implement process enhancements to streamline workflows, reduce inefficiencies, and improve accuracy in sales support functions.
* ** Sales Enablement:
** Partner with Sales, Marketing, Finance, and Operations to ensure all stakeholders have the necessary tools, collateral, and data insights to drive performance.
* ** Performance Analysis:
** Monitor KPIs, prepare reports, and provide insights on order velocity, fulfillment, and cycle times.
* ** Systems Management:
** Oversee data integrity and reporting within related sales systems; collaborate with IT and Sales to optimize tools.
* ** Customer

Experience:

** Ensure timely and accurate handling of customer requests, quotations, and order follow-ups to support long-term relationships and satisfaction.
* ** Training & Onboarding:
** Develop and implement training programs for new hires and ongoing education for sales staff on systems, processes, and tools.
* *
* Collaboration:

** Serve as a liaison between other departments to align objectives and resolve issues quickly.
*
* Qualifications:

*** Bachelor’s degree in Business, Sales, or related field preferred.
* 7+ years of experience in sales support, sales operations, or customer service within a B2B environment, with at least 3 years in a leadership role.
* Proven track record of managing and developing teams.
* Strong understanding of CRM platforms (Zendesk, Hubspot, etc.), data analysis (Excel, Power BI, etc.) and ERP tools.
* Exceptional analytical and problem-solving skills with attention to detail.
* Excellent communication, interpersonal, and organizational skills.
* Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
** Preferred

Skills:

*** Experience in audio and/or manufacturing environments.
* Continuous improvement mindset (Lean, Six Sigma, PMP or similar certifications a plus).At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Framingham, Massachusetts is: $82,500-$113,400.The

hiring range for other Bose work locations may  addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by…