Hotline Center Supervisor; Part-Time

Description Hotline Center Supervisor (Flexible Part-Time)
Make a Real Impact Every Weekend We’re urgently hiring a Hotline Center Supervisor to support our mental health crisis line on weekends. This part‑time role is perfect for someone who can stay calm under pressure, lead a small team, and provide direct support to people in distress. You’ll play a vital role in helping others during some of their most vulnerable moments.

• $22 per hour pay rate for weekend shifts
• Be a lifeline to those in crisis and guide frontline responders
• Part‑Time weekend schedule
• Work that’s meaningful, emotionally fulfilling, and mission‑driven

• 1+ year of supervisory experience in a call center or support setting
• Experience handling crisis calls or high‑emotion conversations
• Strong communication and emotional regulation skills

• Supervise weekend lifeline call takers and offer real‑time coaching
• Answer calls from people facing mental health crises, suicidal thoughts, or emotional distress
• Provide empathetic, judgment‑free support and de‑escalation as needed
• Document calls clearly and follow escalation protocols
• Stay composed and organized while multitasking between tools and systems

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.