More jobs:
Line Representative
Job in
Framingham, Middlesex County, Massachusetts, 01704, USA
Listed on 2026-01-01
Listing for:
ProPivotal
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Overview
Description Help Line Representative
Compensation and Schedule- Competitive Pay: up to $25/hour based on experience
- 16 or 32 hour shifts
- Remote or on-site work setup options (on-site training in Framingham, MA required for immediate consideration)
- Take calls from individuals facing emotional distress or crisis
- Listen actively, show empathy, and remain calm during intense conversations
- Help de-escalate high-stress situations and contact emergency services when needed
- Keep clear emotional boundaries between calls to protect your own well-being
- At least 1 year of experience in a call center role, handling inbound calls
- Ability to attend on-site training in Framingham, MA
- Previous experience in a mental health, crisis, or support setting
- Familiarity with de-escalation or counseling techniques
- Any supervisory or management experience in a call center environment
Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.
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