Customer Service- Social Media Fri-Tue

Customer Service Contract, 3+ months Requirements

• 1+ years customer service experience or recent college graduate
• Excellent Verbal and Written Communication Skills
• WIFI speed-high speed connection
• Quiet workspace, free of background noise, and good for video meetings/chats
• Strong basic Word and Excel experience

• Customer Service experience from a retail environment
• Social Media Moderation Experience
• Experience monitoring Facebook, Twitter, Instagram, Tik Tok and responding to customer comments/questions.

As a Customer Service Specialist, you will serve as a primary brand ambassador by managing multi-channel communications across phone, email, live chat, and various social media platforms, including Tik Tok, Instagram, and X (Twitter). This role requires a balance of analytical problem-solving and emotional intelligence to resolve sensitive customer issues, negotiate solutions, and elevate high-priority risks to management when necessary. You will be responsible for meticulously documenting interactions in a tracking system, collaborating with internal stakeholders to close service gaps, and upholding the brand's reputation through objective, prompt, and professional responses.

To succeed in this fast-paced environment, candidates must demonstrate exceptional multitasking abilities, strong social media moderation skills, and the technical proficiency to manage a high volume of inbound content from a quiet, high-speed remote workspace.