Customer Service Representative

Framingham, MA | Onsite | $60,000–$70,000 + Bonus & Profit Sharing

Relationships matter here.

If you’re someone who takes pride in being the person clients can count on—the one who catches the details, keeps things moving, and makes sure nothing falls through the cracks—this could be a great next step.

Our client is an established, independent bond-only agency built around service, integrity, and long-term relationships. They believe clients, employees, and underwriting partners are all part of the same business family, and that philosophy shows in how they work together.

They’re looking for an experienced Client Service Representative to become a trusted point of contact for contractor clients, surety partners, and internal producers. We will train on our company specifics.

You’ll be part of the day-to-day business, helping manage bond requests, coordinating important information, solving problems, and building relationships with the people who rely on the team.

You’ll serve as an important link between contractor clients, producers, and surety companies while keeping bond activity organized, accurate, and moving forward.

You will:

• Serve as the primary point of contact for bond requests and related client needs
• Review bond requests for accuracy and completeness and proactively obtain missing information
• Respond to client questions and concerns with urgency and professionalism
• Partner closely with producers on more complex requests and client matters
• Maintain accurate records for bid, final, miscellaneous, and renewal bonds
• Keep surety partners informed with current client and project information
• Develop a strong understanding of bond forms and contract language
• Initiate billing, including AP/RP
• Coordinate bond renewals
• Work with producers to stay informed about client backlogs, financial status, and outdated financial information
• Help ensure clients receive responsive, accurate, high-touch service from beginning to end

You may be a great fit if you bring:

• Approximately 3+ years of related professional experience
• Strong client service and relationship-management experience
• Excellent written and verbal communication skills
• Exceptional attention to detail and proofreading ability

Base Salary: $60,000–$70,000, depending on experience

In addition, the company offers:

• Bonus opportunity
• Profit sharing
• Health insurance
• Optional dental and vision coverage
• 401(k) with 3% company match

For the right person, this is an opportunity to join a specialized business where relationships still matter
. You won't be one of hundreds of employees handling transactions from behind the scenes. You'll know your clients, work closely with your team, and play an important role in helping contractors and surety partners get business done.

If you're looking for a place where your attention to detail, client relationships, and ability to keep things moving will genuinely be valued,
we'd love to talk with you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran