Universal Banker

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$19.34/hr - $24.18/hr (Base pay)

The Universal Banker I provides exceptional member service by cultivating, maintaining, and enhancing lasting relationships with existing and prospective members.

• Consistently executes appropriate behaviors in accordance with Align's values and member service standards to deliver an exceptional member experience.
• Accurately process all sales, servicing, banking transactions and operational tasks following all credit union security and compliance policies.
• Completes all member requests including account opening, servicing requests, issuing debit cards, and routine bank transactions.
• Recommends appropriate solutions to meet member needs and consults with product specialists when needed.
• Acquires and maintains member relationships over the entire life cycle of the member by identifying and understanding their financial needs.
• Achieves all assigned member service and sales goals.
• Enhances knowledge of the credit union's products and services to promote opportunities to introduce members to all alternative options.
• Assists with branch operational tasks such as cash settlements, ATMs, and cash recyclers.
• Develops and deepens member relationships by taking ownership to resolve member issues efficiently.
• Adheres to Align Credit Union's policies and procedures and is responsible for compliance with BSA, OFAC, and other regulations.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.

Entry level

Full-time

Finance and Sales

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