Bridge to Health Program Manager

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member.

Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Bridge to Health is an innovative weight care pilot developed in partnership with Reliant Medical Group that integrates clinical expertise, digital tools, and lifestyle services in a single experience. The pilot is designed to improve patient outcomes, enhance the weight management journey, and evaluate a scalable, sustainable model delivering personalized weight care.

The Bridge to Health Program Manager supports the implementation of operating procedures, practices and guidelines for the recently expanded weight loss program. The Program Manager will use in-depth knowledge of programmatic issues to identify areas of concern, recommending, developing, and implementing solutions. Regularly exercises independent judgment and decision-making regarding matters related to program success and serves as primary resource to internal and external constituents.

• Responsible for the oversight and implementation of Bridge to Health. Coordinates all activities necessary to fulfill program objectives and develop and implement program guidelines, processes, and systems including billing
• Collaborates with other departments and stakeholders to promote seamless integration of Bridge services across clinics. Provides training to clinic staff at Tier II meetings, provider meetings, and staff meetings
• Establishes partnerships with healthcare providers, staff and local resources to foster collaboration and enhance clinic visibility.
• Oversees the daily operations of Bridge weight care visits, ensuring the delivery of high quality, culturally competent care. Supervises, trains and provides ongoing support to the Bridge to Health patient navigator
• Monitors and evaluates program performance, including patient satisfaction and quality of care, and initiates improvements as necessary.
• Provides recommendations to management for the development of program-related initiatives, including needs assessment, operational analyses and systems and/or overseeing process development
• Collects and provides analyses on data needed against key performance indicators, to support management decisions. Presents findings to key stakeholders, including executives
• Serves as a resource to both internal and external customers on all program operation issues. Resolves problems and responds to program inquiries
• Independently evaluates potential courses of action to reach resolution and either implements or presents recommendations to manager
• Develops and implements policies and procedures for clinics in alignment with the health system's mission and goals
• Participate in trainings, team meetings, and other professional development activities to maintain knowledge of program updates, best practices, and organizational initiatives
• Supervisory Responsibilities:
  • Oversee Bridge to Health Navigator. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Provide direction, support, and mentoring to ensure department effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting, and training employee(s); planning, assigning, and directing work; evaluating performance; issuing rewards as well as…