HR Operations Specialist

The Opportunity

Workhuman is seeking a highly organized and detail-oriented Human Experience (HX) Operations Specialist to join our newly created HX Operations team  an HX Operations Specialist, you will play a key role in supporting the overall HX function by ensuring smooth processes for the wider team and providing excellent service to our employees. You will have the opportunity to be a part of building out this new function, and scope out and implement HX business processes that impact the HX team as a whole.

Hybrid role requires at least 3 days a week onsite in our brand new Framingham, MA office.

Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.

• An opportunity to support end-to-end employee life cycle from providing a seamless onboarding experience for new hires to supporting offboarding activities with employee departures.
• The opportunity to work through diverse questions fielded from the employees and internal HX team members within our ticketing (Jira) system. This may include providing employment verifications, interpretation of policies, and/or escalation to the appropriate HX team member when needed.
• Collaboration with the broader HX team to create and streamline processes and procedures, and partake in the development and implementation HX policies, programs and initiatives.
• The opportunity to work cross-functionally with team members in legal, IT, and payroll to ensure HR compliance in various projects and processes.

• Experience with supporting employees in an HR role such as HR Administrator, HR Coordinator or HR Specialist
• A deep understanding of the employee life cycle, HR processes, local labor laws and compliance requirements
• Navigating scenarios requiring strong problem-solving, attention to detail and organizational skills.
• Experience with working in HR information systems and other relevant software applications (Workday and Jira preferred)
• Experience maintaining a high level of confidentiality with professionalism and discretion

• Proven success tackling employee questions and requests with a positive customer service attitude
• Demonstrated ability to enhance existing processes combining creativity and best practices
• Demonstrated ability to navigate projects requiring input from cross functional and departmental stakeholders
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.

The base salary range for this position is $55,000–$75,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role.

This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance.

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at gl for assistance. We are committed to ensuring equal access to opportunities for all individuals.

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset.

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