Analytics Domain Lead - Data Insights & Operations

ACS delivers information technology solutions, staffing and workforce management services to global Fortune 1000 companies, across various industry vertical marketplaces. In just over a decade, ACS has grown to over $500 Million in sales revenue, 6500 employees working on a global basis for over half of the Fortune 125. visit our web

In the role of Domain Lead, you will focus on operations management, provide inputs for implementation of new solutions, support Delivery Lead and Practice in the sales cycle with Due Diligence activities, manage client satisfaction with the objective of improving account penetration in the Domain within the norms and guidelines of Infosys

In this role, you will be responsible for contracting and agreement, quality planning, people management, operations management, strategy and roadmap definitions (domain), initiatives at the unit level.

Qualifications:

• Bachelor’s Degree in any career stream
• At least 7 years of experience in BPO sector

• Marketing analytics experience specifically around customer analytics
• Experience with SQL, Tableau, SAS/R, SAS MA, etc.
• Experience in a client facing position
• Ability to work independently as a self-starter
• Previous experience working with both onshore and offshore teams
• Professional communication Skills
• Analytical skills

All your information will be kept confidential according to EEO guidelines.

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