Product Manager - Inbound​/Outbound Transportation

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly.

We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

• Define, prioritize, and manage the product backlog for assigned digital products, platforms, and capabilities.
• Collaborate with business leaders and stakeholders to align product priorities with customer needs, digital strategy, and business objectives.
• Translate customer insights, analytics, market trends, and stakeholder feedback into user stories, requirements, acceptance criteria, and product recommendations.
• Serve as a key liaison between business partners, engineering teams, UX, analytics, data science, and external vendors.
• Prioritize enhancements, defects, technical work, and feature development based on customer value, business impact, team capacity, and delivery timelines.
• Partner with engineering and UX teams throughout Agile ceremonies, including backlog refinement, sprint planning, testing, product reviews, and release readiness.
• Monitor product performance through KPIs, OKRs, customer feedback, and digital analytics to identify optimization opportunities.
• Drive discovery, experimentation, and continuous improvement efforts that enhance product performance and customer experience.
• Anticipate, manage, and resolve product issues, dependencies, and risks while ensuring successful delivery outcomes.
• Utilize AI productivity tools and partner with technical teams to evaluate AI/ML-enabled opportunities that improve customer experiences, operational efficiency, and decision-making.
• Mentor and support less experienced team members by sharing product management best practices and Agile expertise.
• Lead product initiatives for inbound and outbound transportation and shipment tracking, translating business and customer needs into scalable solutions across parcel, LTL, truckload, ocean, and rail workflows.
• Partner with carriers, transportation teams, technology teams, and external integration providers to evaluate tracking-data requirements, integration methods, certification timelines, system limitations, and delivery risks.
• Use SQL, operational reporting, and data from platforms such as Oracle or Snowflake to investigate transportation-related operational and technical issues, recommend solutions, and communicate well-supported decisions to business and technical stakeholders.

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent communication and stakeholder management skills with the ability to influence both technical and non-technical audiences.
• Ability to thrive in a fast-paced environment while managing multiple priorities and competing business needs.
• Strong collaboration skills and experience leading cross-functional initiatives without direct authority.
• Passion for creating customer-focused digital experiences and continuously…