Bilingual Call Center Specialist; Human Services

Job Overview

Bilingual Call Center Specialist (Human Services) We are seeking a Bilingual Call Center Specialist (Human Services) fluent in Haitian Creole and English to support families in accessing childcare financial assistance and community resources. This contract role pays up to $24/hour and includes full training, AIRS (Alliance for Information & Referral Systems) certification opportunities, and a hybrid work schedule based in Framingham, MA.

• Support families by answering calls and assessing eligibility for childcare financial assistance
• Provide accurate, bilingual information about local childcare providers and resources
• Enter and manage case details in online systems with accuracy and confidentiality

• Fluent in Haitian Creole and English (written and spoken).
• 1 year of experience in call center support or health & human services
• Ability to work in a hybrid schedule with on-site presence in Framingham, MA

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.