Launch Operations Leader

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This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$95,000.00/yr - $/yr

Everything’s on the menu ept compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them.

Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

As a Launch Operations Leader, you’ll be the leader responsible for orchestrating end-to-end training and operational readiness during new store openings. You will oversee Launch Operations Training Specialists, guiding their execution of training programs while ensuring new teams are fully prepared to operate to Wonder’s standards. In this role, you’ll manage pre-opening training, oversee launch execution, and provide post-opening coaching and performance analysis until successful transition to normalized operations.

Success requires both hands‑on leadership in the field and strategic thinking to anticipate challenges, develop solutions, and strengthen launch operations at scale.

This is a salaried role requiring extensive travel within your assigned region and occasional cross‑region support.

• Lead intensive, hands‑on training programs for new hourly and salaried team members in the weeks leading up to store openings.
• Oversee Launch Operations Training Specialists in executing training across recipe execution, kitchen operations, customer service, and food safety standards.
• Oversee interviewing, selection, and staffing processes, ensuring adequate coverage and alignment to business needs.
• Develop managers and crew in problem‑solving, efficiency, and Wonder’s operational excellence model.
• Conduct mock service scenarios and readiness assessments to ensure full preparedness for launch.

• Oversee store openings, ensuring smooth execution and adherence to Wonder’s brand standards.
• Provide real‑time coaching and performance feedback to team members, managers, and Launch Specialists during critical launch weeks.
• Identify and troubleshoot operational challenges quickly to maintain execution quality and service consistency.
• Support business operations directly as required, including staffing and managing shifts to maintain execution.
• Support the successful execution of new initiatives during launches, ensuring teams are trained, engaged, and able to adapt quickly as NSO locations pilot updates that may later be implemented across the broader business.
• Act as the primary point of accountability for launch‑site performance management until turnover to normalized operations.

• Track and analyze key performance metrics (speed of service, food quality, execution accuracy, guest satisfaction).
• Identify opportunities for continuous improvement in training delivery, launch systems usage, and post‑launch support.
• Conduct operational audits and readiness reviews to ensure sustained success beyond launch.
• Develop Launch Operations Training Specialists through coaching, feedback, and formal performance reviews.
• Develop and execute improvement plans based on data‑driven insights.
• Part…