Business Office Manager, SMNPHC

Housing Business Office Manager

Direct, monitor, and manage the Housing Business Office front office functions, by overseeing the team responsible for accounts payable, rent collections, and cash management practices of SMOC's Non-Profit Housing division. Collaborate with various members of the Housing Team to manage the workflow and to develop and implement new processes and standard operating procedures as needed. This position is 100% on site in Framingham.

Primary Responsibilities:

• Monitor the financial performance of each property individually and alert the Division Director and SMOC finance office to issues with delinquent receivables, extended vacancies or other risks to the real estate portfolio as they may arise.
• Review unit rent revenues to ensure that SMOC properties remain up-to-date with other affordable properties. Complete rent increase applications with funding agencies as needed.
• Maintain working knowledge of property management software (App Folio) and provide Housing staff with technical training and support on best practices. Ensure data integrity.
• Recruit, manage, develop, and evaluate staff by providing timely mentoring, training, and performance reviews.
• Provide and communicate accurate and timely data in an effort to assist the Housing staff to effectively manage properties they oversee.
• Manage funding contracts and required reports for funding agencies such as USDA, HUD and etc.
• Oversee and maintain the property management software (App Folio) to ensure data integrity, Accounts Receivables and vacancy reporting, and ongoing property performance.
• Work with Property Managers and Maintenance Supervisors to ensure properties are well kept, available to be rented and maintenance requests are addressed promptly.
• Oversee Accounts Receivable, maintain current aged accounts receivable reports, and participate in regularly scheduled accounts receivable meetings.
• Oversees delinquent rent collections and eviction process including communicating with housing staff, tenants, arranging payment plans, issuing rent delinquency notices and maintaining a list of agreements, court summons, and communications with the Housing attorneys' offices.
• Responsible for supplies and equipment purchases and monitoring equipment maintenance and lease contracts.
• Evaluate opportunities to improve Housing operations and recommend changes to Controller/CFO.
• Develop and implement standard operating procedures and processes for Housing Corporation.
• Maintain confidentiality of client, tenant, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor's Degree in related field or equivalent work experience.
• Minimum 5 years of accounting experience with at least 3 years supervisory experience.
• Strong organizational and planning skills.
• Ability to juggle multiple priorities.
• Excellent verbal and written communication skills.
• A high level of proficiency in computer applications such as Microsoft Office, etc. coupled with hands on experience with data systems. Appfolio experience helpful.
• Reliable transportation, valid driver's license, and ability to meet insurance standards.

Organizational Relationship:

• Directly reports to Chief Financial Officer.
• Direct reports of this position are the Housing Business Office Administrative Assistant.

Physical Requirement:
Must be able to read and interpret system reports and data.

Working Conditions:

Some travel is required. As part of the responsibilities of this position, the Housing Business Office Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break. 35 Hours per week.