Customer Experience Co-Op Job Framingham area,Massachusetts USA,Marketing / Advertising / PR

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences.

We invite you to join us in this transformation.

Job Description ABOUT THE CO-OP PROGRAM

Bose Corporation is seeking students to participate in our Co-op Program who share our belief that sound is power. During the six-month co-op, students will have the chance to apply classroom learning in a hands‑on work environment. Co‑op participants will network across the business to gain diverse perspectives within Bose Corporation. Additionally, co‑ops will connect with other students and colleagues, building valuable professional relationships for the future.

Spring

Co-op:
Candidates must be available to work full-time (40 hours per week) in a hybrid, in-office format from January 11 through June 25, 2027. No relocation assistance is available. Being currently authorized to work in the U.S. is a precondition of employment for this position.

THE ROLE Role

We're looking for a Customer Experience Co-Op to join the Customer Experience Strategy and help us elevate our brand and commercial experiences across our priority digital touchpoints. In this role you will:

Contribute to the execution of website campaigns across product, brand, and commercial initiatives
Assist in the production and maintenance of Bose Stories pages, ensuring content is engaging, on-brand, and aligned to campaign objectives
Manage ongoing content maintenance, including refreshes, updates, and content expiration
Contribute to testing and optimization initiatives to enhance engagement and conversion
Analyze customer feedback surface insights and inform recommendations.
Conduct competitive research to identify trends, best practices, and opportunities to improve the Bose customer experience.
Develop and refine customer journey maps that bring together customer needs, pain points, and opportunities to inform future experience improvements.
Support review initiatives, including but not limited to: review seeding, incentivized reviews, always on review programs.
Own defined work streams independently, proactively managing timelines, coordinating with cross-functional partners, and communicating progress and risks.

Requirements

In progress of or recently obtained Bachelor’s degree in Marketing, Communications, Business, Digital Media or similar field
Familiarity with principles and concepts within digital marketing, web content, or eCommerce
Familiarity with Microsoft Office Suite, and special preference to experience with Jira, Contentsquare, and Google Analytics
Experience with meeting management, program coordination, and workback planning
Strong organizational and project management skills with attention to detail
Comfort leveraging approved AI tools to improve efficiency and enhance output quality
Excellent communication and collaboration skills
Eager to learn and continuously improve
Curious mindset with a desire to explore new ideas and approaches
Adaptable and comfortable navigating ambiguity in a fast‑paced environment
Proactive self‑starter with a strong sense of ownership
Passionate about developing and honing craft within digital experience and content
Collaborative team player who builds strong cross‑functional relationships

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is…