HOH Shift Supervisor- Framingham

Overview

Under the supervision and in the absence of another HOH manager in the restaurant, the Shift Supervisor is responsible for supervising HOH operations in the restaurant by providing information and assistance to hourly staff, ensuring that team members follow company policies and procedures, upholding company policies for food safety & sanitation, and providing outstanding guest/customer service. When a HOH Shift Supervisor is scheduled with a manager, he/she will perform the job duties assigned by the manager on duty, except for the restricted tasks noted below which the Shift Supervisor is not authorized to perform.

In the absence of a senior HOH manager, leads restaurant HOH shift and HOH Department team members to ensure excellent restaurant operations, including opening and closing duties.

• Ensures the restaurant is organized and staffed as designated by the existing written schedule prepared by management through proper job assignments, break rotation, and delegation of tasks. Ensures all staff clock in at the start of their shift and clock out at the end.
• Assists with staffing the restaurant, including participating in the hiring process (reviewing candidates in ATS, setting up interviews, calling reference checks, setting up training).
• Manages job assignments, break rotation, and delegation of tasks during the shift.
• Handles team member relations issues and concerns when a manager is on duty. Communicates any issues or concerns on shift to senior management, properly escalating issues and concerns. Can act as a witness in documentation meetings for minor disciplinary issues.
• Provides support and assistance to hourly team members on point of sale and kitchen display system.
• Coordinates and conducts excellent customer service to encourage return of guests (ticket times, food presentation).
• Assists team members as needed to provide hospitality to guests (table visits, refires, etc.). Handles guest complaints during the shift, taking prompt and appropriate action to resolve problems, and properly escalates issues to GM/chef as appropriate.
• Responsible for following and enforcing company standards, protocols, and policies, including safety, sanitation, and respectful workplace. Must promptly report guest incidents and team member incidents to senior management and report on company systems (e.g., Help Desk) via company policies.
• Adheres to company operational guidelines, including food specifications, ticket time obligations, sanitation procedures, food quality, and facility walkthroughs.
• Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires.

• Must be able to perform under pressure in a high‑volume restaurant setting.
• Must handle guest incidents/complaints.
• Must be articulate and well‑versed in areas necessary to handle sanitation inspections/walk‑throughs.
• Must be knowledgeable of Legal Sea Foods menus, policies, and procedures, especially allergy policies.
• Must be well‑versed in point of sale and kitchen display systems.
• Excellent interpersonal and communication skills.
• Leads by example and demonstrates good judgment.
• Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.

• Must be at least eighteen (18) years of age.
• Employed with the company for at least six (6) months (or with HR approval) with a demonstrated record of satisfactory job performance.
• High school diploma (or equivalent) required.
• Executed team member handbook acknowledgment form.
• Must be trained in and have the following certifications:
  Serv Safe Food, Serv Safe Alcohol/TIPs, Crowd Control, MA Allergen Training, and Discrimination, Harassment & Retaliation Prevention Training. Chokesave is strongly encouraged but not required if another team member on the shift has this certification.
• Must have a complete background check satisfactory to the company prior to working in the position.

• Capable of standing more than 80% of the shift for long periods and exerting fast‑paced mobility.
• Ability to lift up to 50 pounds.
• Repetitive hand and wrist motion.

Legal Sea Foods participates in the federal E‑Verify program to confirm employment eligibility of all new hires. E‑Verify is an online system that allows businesses to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I‑9 and successfully participate in the E‑Verify process.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: Restaurants