Assistant Supervisor, Natick Collection

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Assistant Supervisor will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal.

You will be an expert in satisfying the customer and driving results through promotional and omni‑selling initiatives.

This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

• Provide active supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume.
• Manage customer service issues to completion.
• Manage customer flow throughout the building on high‑traffic days and reassign resources as needed.
• Lead store activities to ensure customer readiness and exceptional presentation standards. Alert the Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal.
• Role model the ability to build lasting customer relationships—provide colleagues with fast‑feedback and redirection to foster the same behaviors, and recognize colleagues for practicing them.
• Execute store opening and closing procedures; maintain access to alarm systems and keys.
• Manage workload reports; lead a process if necessary.
• Help build a proactive and solution‑oriented customer‑centric culture in the store to ensure consistent customer experiences.
• Meet with the Sales and Customer Experience Manager or the Operations and Visual Merchandising Manager to discuss sales‑floor activities or support activities to monitor.
• Oversee colleague execution and completion of daily fulfillment responsibilities.
• Provide feedback and contribute observations via SCX and OVM at colleague quarterly check‑in.
• Have practical knowledge of store systems—POS, MPOS, RF equipment, MyClient, MyStore App—and ability to educate others.
• Assist colleagues with timekeeping issues (e.g., clocking corrections, paid time off requests, etc.).
• Assist Colleague Support in resolving employee relations issues.
• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

• High School Diploma or equivalent required.
• 1–2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self‑starter, works well…