Part-Time Weekend Lifeline Call Supervisor

Description

Part-Time Weekend Lifeline Call Supervisor We are seeking a compassionate and composed individual to supervise weekend operations for a mental health lifeline. This critical role involves supporting vulnerable callers, guiding frontline staff, and ensuring a high standard of care during emotionally intense conversations. Candidates must be able to compartmentalize effectively, maintaining composure while handling sensitive issues. This is an ideal opportunity for someone with experience in call center leadership and a desire to make a meaningful impact.

• Pay Rate: $22.00/hour
• Schedule:
  
  Saturdays and Sundays, either 2:00 PM–10:00 PM or 3:00 PM–11:00 PM

• Answer incoming calls from individuals experiencing mental health crises, suicidal ideation, or emotional distress
• Demonstrate empathetic, judgment‑free listening while maintaining professional boundaries
• De‑escalate challenging calls and provide crisis intervention as needed
• Supervise and support Call Takers during shifts, offering real‑time guidance and feedback
• Maintain clear documentation and escalate serious concerns per protocol
• Navigate between multiple systems and tools efficiently during calls

• Minimum 1 year of supervisory or manager experience in a call center or customer support environment
• Must have prior call center experience
• Experience handling emotionally challenging conversations in a professional context

• Experience in telehealth, social work, or mental health support roles
• Familiarity with crisis response protocols and mental health escalation pathways
• Direct exposure to crisis intervention, mental health services, or related roles

• Ability to remain composed and compartmentalize after intense or distressing interactions
• Proficiency with Microsoft Office Suite (MS Word, Outlook, Excel)
• Strong verbal communication and emotional regulation under pressure

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.