Lifeline Call-Taker; Part-Time, Overnight Shift Framingham, MA

Lifeline Call-Taker (Part-Time, Overnight Shift)

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers. Beginning July 16, 2022, this life line will serve as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors.

This part-time position, with overnight shifts and a rate of $20/hr, involves providing free, confidential emotional support to individuals in crisis. Training will take place in the Framingham office.

• Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
• Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
• De-escalate callers with the assistance of the call site supervisor when necessary
• Be prepared to contact 911 on behalf of the caller in critical situations

• High school degree
• Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
• Experience with data gathering techniques
• Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
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Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.