Program Coordinator, Family Self Sufficiency

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Full Time Professional 7 Bishop Street, Framingham, MA, Framingham, MA, US

30+ days ago Requisition

Salary Range: $24.00 To $25.00 Hourly

Summary: The Family Self Sufficiency (FSS) Program Coordinator is responsible for recruiting eligible participants who hold a federal mobile section 8 voucher and provide them with case management and home buying counseling with the ultimate goal of preparing them to purchase a permanent home.

Why Work for SMOC?

• Paid Time Off:
  All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and Eye Med Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including;
  Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Create and distribute outreach materials to Section 8 tenants for recruitment and enrollment purposes in collaboration with FSS Program Manager and the Supporting Neighborhood Opportunity Mobility Specialist.
• Conduct Intake assessment to assist the participant in creating realistic short and long-term goals related to but not limited to higher education, employment opportunities, financial literacy and home ownership.
• Develop service plans that reflect their goals including education, training and employment goals and work closely with participants to identify and build upon strengths and develop strategies to address barriers.
• Maintains a caseload of approximately 50-60 participants and provides ongoing case management for up to 5 years.
• Provide ongoing case management to participants to monitor progression of their goals and make referrals to multiple internal and external resources when appropriate.
• Interact with participants in an engaging and respectful way while maintaining confidentiality and personal boundaries.
• Monitors FSS client progress towards their service plans and makes modifications accordingly.
• Reviews client files, calculates escrow, and monitors monthly escrow transactions.
• Coordinate with the Division Analyst to reconcile monthly escrow and ensure monthly activity including payments, disbursements, interest and forfeitures are tracked.
• Generate FSS addendums for enrollment, exits and progress reports and collaborate with the Program Support Coordinator to ensure accurate submissions are submitted to the Inventory Management System (IMS/PIC) on a monthly basis.
• Collaborate with the Lead Program Representative to calculate escrow based on reported interim and annual changes in household, income and rent shares for each participant.
• Produce monthly, quarterly and annual reports related to FSS participant benchmarks and escrow.
• Accompany individual participants and/or group of participants in home purchasing activities related to but not limited to open houses, home improvement workshops.
• Innovate and lead meetings and/or workshops related to home ownership including but not limited to financial literacy, real estate, home purchasing, lending, home improvement and…