Dispatcher - MWRTA Job Framingham area,Massachusetts USA,Transportation

Dispatchers provide direction, communications with all operators while monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions because of vehicle/operator availability and/or emergency situations.

Knowledge and

Experience:

At least 2 years’ radio and/or window dispatch experience in a fast-paced environment
Must have valid Massachusetts driver license, and the ability to obtain a CDL
Ability to handle stress, including emergency situations
Transportation Dispatching Software knowledge desired
Intermediate knowledge and experience of Microsoft Office Suite
CPR, AED and First Aid Certification (Provided by the Company)

Skills:

Excellent organization and multi-tasking skills
Demonstrated excellent written and oral communications and organizational skills
Reasoning skills and Decision making
Uses good judgment in making decisions in emergency and routine situations
Strong analytical and reporting skills

Key Accountabilities:

Assign work, vehicles and onboard equipment to operators and maintain check-out logs
Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
Maintain accurate information in Time & Attendance System
Verify credentials and fitness for duty upon operator’s check-in
Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Reconcile trip manifests by operators when required
Provide assistance to passengers in using the service as well as when inquiring about individual trip status
Document accurately and appropriately daily events related to service
Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Establish and monitor on-time performance
Will maintain “exceptions” and “incidents” log
Will assist drivers with informational material as needed
Report to supervisors and duty managers any drivers failing to meet assigned duties
Other duties as assigned
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather
May sit for over 8 hours per day with frequent use of keyboard, computer monitor, and telephone
May twist, squat, bend, push, lift, pull, and climb stairs while performing duties
May be exposed to fumes
May walk on uneven surfaces, while assisting passengers

Additional Statements:

Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of aback ground check consistent with applicable federal, state, and/or local laws.
Safety commitment: Safety is a way of life at Keolis. By placing…