Bus Operator – Demand Response & Safe Service

Job Category: Operations

Requisition Number: BUSOP
006277

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• Posted :
  September 2, 2026
• Full-Time
• On-site
• Rate : $25.37 USD per hour

Showing 1 location

Metro West
Framingham, MA 01702, USA

Bus Operator
- Demand Response
- Full Time
Starting Rate: $25.37/Hour

The Full Time Bus Operator - Demand Response provides MWRTA's passengers with safe, friendly transportation in vehicles designed for wheelchair lifts, seats, and other special access. This position focuses on non-emergency medical transportation and we welcome candidates with experience in customer service, home health-care, or ability to provide high-quality patient care.

What We Offer:

• Competitive Pay: $25.37 / Hour
• Paid Training
• Employee Incentives
• Career growth & advance opportunities

Knowledge and Experience:

• Must be minimum 21 years of age
• 5 years verifiable valid Drivers license
• Valid current Massachusetts Driver’s License
• Must have clean driving record – DMV printout required for the last 10 years
• Must have stable work history
• CPR, AED and First Aid Certification (Provided by the Company)

Skills:

• Positive attitude and enjoy working with the general public
• Able to follow directions
• Consistently showing up on time and being dependable
• Ability to obtain a CDL with Passenger and Airbrakes Endorsement
• Ability to work in an ever changing environment
• Patience and Understanding:
  Providing compassionate service to passengers with special needs

Key Accountabilities:

Customer Service

• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, ect.

Safety

• Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents
• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours to include inclement weather
• Awareness of ADA Policies and Procedures to ensure compliance
• Proper operation of all wheelchair lifts to include manual operation, for each bus model
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
• Assist and help passengers with mobility devices, such as wheelchairs or walkers while providing either curb to curb or door to door service
• Assisting passengers with boarding and properly securing wheelchairs

Operation

• Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud
• Perform pre and post trip inspections and enter all defects on to the DVIR forms
• Follow exact deadhead routing and their assigned revenue service routes
• Depart the start of each route exactly on-time and never operate ahead of schedule
• Perform other duties as assigned
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather
• May sit for over 8 hours per day, may operate a vehicle for over 8 hours per day
• May twist, squat, bend, push, lift, pull, and climb stairs while performing duties
• May be exposed to fumes
• May walk on uneven surfaces, while assisting passengers

Additional Statements:

• Drug screening:
  Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon…