Customer Service Representative

Join to apply for the Customer Service Representative I role at Kirby Risk

Electrical Supply Customer Service Representative – Frankfort, IN

Are you a customer‑focused professional who enjoys problem‑solving, building relationships, and working in a fast‑paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on? If so, we want you on our team.

At Kirby Risk Electrical Supply
, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

In this multi‑faced role, you’ll be the go‑to contact for customer needs, providing top‑tier support and ensuring every interaction reflects the Kirby Risk standard of service.

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, including:
  • Counter and Inside Sales
  • Warehousing and Inventory Management
  • Vendor and Customer Communications
  • Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail‑oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business‑to‑business sales or electrical distribution preferred

• Ability to lift up to 50 lbs.
• Valid driver’s license required
• Comfort with multi‑line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule:
  
  Monday–Friday, 7 am–4 pm, with overtime as needed

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on‑the‑job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

To be considered for this position, please apply online:  . Email questions to

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD

We will acknowledge all resumes received via email and respond to requests for help to complete your application.

Please note:

You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Please get to know us at  or via Linked In:

A Safe Workplace is a Drug-Free Workplace

• Entry level

• Full‑time

• Other

• Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Kirby Risk by 2x