OCM Consultant

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

• Strategy, Architecture, Planning, and Procurement
• Business Enablement
• Business Solutions
• Project Assurance

An OCM consultant will provide expert support and guidance to clients ensuring projects meet objectives by increasing stakeholder adoption and usage. This consultant will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.

• Apply a structured methodology and change management tools to advise client on strategy to support adoption of changes for projects
• Responsible for organizational migration, gap analysis, and coordination of program improvement, communications, and training activities related to MEMS Modules, MMIS Core Solutions, Medicaid DSS/DW and SI.
• Prepare change impact assessments, identify risks, and provide recommendations to improve readiness and achieve project change goals
• Responsible for OCM Plan, and execution of the plan as lead advisor
• Operate independently as a lead and Subject Matter Expert
• Lead a team of OCM, and non SME team to execute client needs and OCM plan
• Advise the client on OCM best practices
• Support the development of procurement materials pertaining to OCM approach and vendors
• Support organizational design of OCM methodology

• Must be located in or near FL, SC, NC or GA
• Ability to clearly articulate messages to a variety of audiences
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Problem solving and root cause identification skills
• Must be a team player and able to work collaboratively with and through others
• BA/BS-Bachelor’s degree or equivalent experience required.
• 5 years of previous OCM experience preferred.
• Medicaid experience a plus.
• Ability to understand both the service delivery system for programs which are administered by states and monitored by federal regulators.
• Ability to understand and be an expert in complex federal regulations and requirements.
• Strong Microsoft Office applications skills, especially data analytics (i.e. ACCESS, SQL, SPSS)
• Ability to use sound judgment in completing tasks and to seek guidance when needed.
• Attention to detail and ability to work with large data sets with accurate results.
• Ability to move projects forward within a specific timeline and budget while working at a detailed level.
• Commitment to exceptional client service.
• Creative problem-solving ability and a consultancy mindset.
• Dedication to accomplishing goals and challenges presented by clients and management.
• Ability to interact with various levels of management and with clients.
• Flexible, self-starter possessing intellectual curiosity.
• Enthusiasm for life-long learning and staying well-informed about current business issues.
• Able to follow, critically evaluate, and improve upon current processes.
• Excellent business writing skills and ability to make presentations to various audiences.
• Ability to recognize issues and identify solutions.

Education: Bachelor’s degree or 5 years’ experience required and Master’s degree (MPA or government focused MBA) preferred

Experience: 5+ years of relevant work experience

Prosci certification a plus

IT Project…