AI-Driven WFM Strategy Lead, CX Operations
Listed on 2026-10-09
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Business
Operations Management, AI Business & Operations, Business Analyst, Corporate Strategy -
Management
Operations Management, AI Business & Operations, Business Analyst, Corporate Strategy
Coinbase is seeking a Senior Manager, Workforce Management for the Customer Experience team. You’ll lead AI-informed capacity planning, forecasting, and cost modeling across CX, shaping how we plan, staff, and scale operations.
You’ll partner with Finance, Legal, Compliance, and Product to align resourcing with regulatory readiness and automation-driven productivity, delivering decision-ready insights to senior leadership.
For the AI-Driven WFM Strategy Lead, CX Operations position at Coinbase, Inc., we are reviewing applications now.
The position is based in Frankfort, KY, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 166..
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the AI-Driven WFM Strategy Lead, CX Operations role in the description above.
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