Learning & Development Facilitation Officer - Learning & Development

Learning & Development Facilitation Officer - Learning & Development

Company:
Wes Banco

Hybrid position: split between remote and office work on a formalized schedule. Primary location:
Frankfort Main - Frankfort, KY
.

Assists the VP, Facilitation Manager, and other Learning & Development team members in coordinating, scheduling, and facilitation of learning and development programs and offerings including but not limited to Customer Service Representative and platform systems, sales, technical skills, and other role‑specific training for new and existing banking employees.

• Coordinates, schedules, and delivers new‑hire training, cross‑training, and follow‑up training as needed for employees, including assembling training materials, sending communications to supervisors, ensuring training rooms are reserved and set up, ordering refreshments/lunch if applicable, invoicing, and completing evaluations.
• Assists with the coordination, scheduling, train‑the‑trainer and delivery of new offering courses, including creating and assembling training materials.
• Seeks methods to enhance current training courses by cutting costs, refreshing content, and providing feedback.
• Maintains an understanding of new product launches directly affecting the organization and educates themselves to become proficient in new products and services to deliver training effectively.
• Records and maintains classroom/workshop attendance records and completed "task" assignments in the online Learning Management System and provides reports for management.
• Evaluates and follows up on employees completing training programs and reports to management.
• Conducts follow‑up training upon special requests and documents.
• Acts in an advisory role to new‑hire participants, including weekly check‑ins, review of eLearning progress, helping the new hire delve deeper into topics, and developing a plan with the new hire to keep them on track.
• Maintains local training facilities, including equipment and supplies.
• Participates in ongoing development opportunities to research, increase, and improve knowledge of training industry tools and technology.
• Trains and advises new employees on Wes Banco’s culture and the importance of their role in the department and bank as a whole.
• Demonstrates and models the pledge values and generates positive attitudes to promote high engagement during training.
• Maintains and submits updates and status reports of assigned projects and tasks to supervisor.
• Performs other related duties as assigned or requested.

Banking is a highly regulated industry; you will be expected to acquire and maintain proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that apply to your conduct and work. You will also be required to complete all assigned compliance training in a timely manner.

This position requires the ability to travel monthly, which could include several night stays and up to one week at a time. A valid driver’s license and use of a personal automobile are required. Employee is expected to work flexible hours, maintain a professional image, and exhibit a positive and enthusiastic attitude towards the corporation and its training programs. The employee must be a self‑starter and self‑motivated, possess knowledge or ability to learn bank products and services, and exhibit high interpersonal skills to work closely with supervisors and staff at all levels.

• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Clear, concise, and effective written and oral communication skills to express thoughts, ideas, and concepts to bank employees and bank customers.
• Willingness to work as part of a team.
• Confidentiality.
• Strong organization and planning skills.
• Strong analytical skills.
• Ability to multitask.
• Flexibility with work schedule.
• Proficient with PC and familiarity with Microsoft Office products.
• Familiarity with AV equipment setup and use (projectors, microphones, screens, speakers, cables, and adapters).
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical…