Cloud Customer Success Analyst Casino- Las Vegas

Job Description

Cloud Customer Success Analyst – Casinos

Location:

Las Vegas, NV (Hybrid Role)

Travel:
Up to 25%

No visa sponsorship is available for this position.

Join Our Team as a Cloud Customer Success Analyst for our Casino Clients!

Are you ready to make a significant impact in the exciting world of casino gaming and hospitality? As a Cloud Customer Success Analyst, you’ll be at the forefront of innovation, driving growth and success for our Gaming clients. We’re looking for passionate individuals who thrive on collaboration and are eager to contribute to a diverse and inclusive team. Here’s what you’ll be doing:

Unlock Growth Opportunities:
Identify and quantify potential upsell revenue streams for Nor1-sourced Gaming clients. Define, forecast, and drive the fulfillment of these opportunities to help our clients thrive.

Build Lasting Relationships:
Establish and nurture positive relationships with key Gaming clients at all levels within their organizations. Your ability to connect will be vital in ensuring their success.

Launch Innovative Products:
Collaborate with new and existing Gaming clients to successfully launch products that elevate their offerings and enhance guest experiences.

Create Engaging Training Resources:
Design and organize comprehensive training documents and presentations, ensuring our clients are well-equipped to maximize our solutions.

Assess and Address Training Needs:
Communicate with internal and external users to identify training needs, ensuring all users are empowered and knowledgeable.

Operational Excellence:
Provide day-to-day operational support for Gaming clients, assisting with product configuration and resolving IT issues to ensure seamless functionality.

Expand Our Client Base:
Leverage existing relationships to acquire new Gaming clients, broadening our impact in the industry.

Collaborate for Success:
Work closely with internal and external integration teams to activate all revenue streams and ensure they’re functioning optimally.

Harness Data Insights:
Partner with our internal Data Scientists to gather and analyze business intelligence that informs strategic decisions.

Become a Gaming Expert:
Immerse yourself in understanding our Gaming clients’ brand differentiators, including loyalty programs, technology platforms, market dynamics, and brand strategies.

Innovate Beyond the Norm:
Take initiative and perform functions that enhance our business, even if they fall outside your usual scope of work.

Adapt to Diverse Needs:
Provide exceptional support across various time zones, including early mornings and evenings, to cater to our global customer base.

Experience:

5+ years in the hospitality industry, preferably within hotels, bringing a wealth of knowledge and perspective.

Detail-Oriented: A hardworking, organized individual with a strong attention to detail and a desire to learn and succeed.

Adaptability: A self-starter who can quickly adjust to changes and respond to clients’ evolving needs.

Interpersonal

Skills:

Strong communication and observational skills that foster collaboration and motivation among team members and clients.

Team Player: A champion of teamwork, actively engaging with colleagues and assisting them beyond your current responsibilities.

Relationship Builder:
Capable of navigating complex organizational structures, engaging stakeholders across various departments (Revenue Management, Operations, Loyalty, eCommerce, Sales & Marketing).

Analytical Mindset:
Proven analytical skills, with the ability to interpret data trends and translate insights into actionable strategies.

Effective Communicator:
Exceptional written and verbal communication skills, able to summarize complex concepts for diverse audiences.

Tech-Savvy:
Proficient in Microsoft Office applications, with a desire to work with data analysis tools.

Resilience:
Able to thrive under pressure, managing a full workload and tight timelines.

Willing to Travel:
Flexible and ready to travel domestically and internationally to support our clients.

If you’re excited about joining a vibrant team that values diversity and innovation, and you’re ready to help…