Patient Access Representative

Company Description

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare – northern Michigan’s largest healthcare system, with eight award‑winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures – you might just be Munson Material
. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

• Grow: Tuition reimbursement, in‑person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

• Patient Access Representative will greet and direct patients and families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner.
• The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.
• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provide all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.
• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.
• Responsible to access department communications daily utilizing telephone voice mail and/or e‑mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.
• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

What’s Required

• Associate’s degree or 2 years formal education or equivalent experience.
• Two (2) years’ work experience in customer service, healthcare or business‑related field.

Are you Munson Material? Apply today!

* Eligible for $3,000 sign‑on bonus*

Munson Healthcare requires all employees be vaccinated or have lab‑confirmed immunity for measles, mumps, rubella and varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.