Accounts Receivable Specialist Corporate

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Accounts Receivable Specialist to support our revenue cycle operations and ensure accurate and timely processing of insurance claims.

This role includes reviewing and submitting claims, managing A/R aging and denials, processing appeals and claim resubmissions, resolving coordination of benefits (COB) issues, and communicating with patients and insurance companies regarding account and billing questions. The ideal candidate demonstrates strong knowledge of medical billing and insurance processes, attention to detail, effective communication skills, and the ability to manage multiple priorities in a fast-paced environment.

• Full-time-Monday through Friday
• 7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM
• Hybrid flexibility may be available based on departmental needs

• Manage assigned A/R accounts and work aging reports to ensure timely claim resolution
• Manage high volumes of claim denials, ensuring timely review, correction, and resubmission to maximize reimbursement.
• Review, scrub, and analyze electronic and paper insurance claims prior to submission
• Resolve claim rejections from clearing houses or payors within established time frames
• Handle denials, appeals, coordination of benefits (COB) claims, and resubmissions
• Work directly within insurance portals to verify claim status and submit required documentation
• Generate and submit CMS-1500 forms when necessary
• Follow up on unpaid claims and maintain detailed documentation for audit trail purposes
• Communicate with insurance companies regarding claim discrepancies and payment delays
• Partner with assigned office locations (4–5 sites) to resolve claim questions and documentation gaps
• Work collaboratively with coders, billers, medical records, and revenue cycle team members
• Respond to patient inquiries related to account statements and explanations of benefits (EOBs)
• Submit invoices, medical records, and supporting documentation to payors as required
• Meet quarterly performance scorecard metrics, which vary quarterly depending on departmental expectations
• Maintain professionalism, punctuality, and timely communication with internal stakeholders
• Perform additional duties as assigned to support the revenue cycle team
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Motivated A/R Specialists may pursue:
  • Revenue Cycle Lead or Senior A/R Specialist roles
  • Billing Supervisor or Revenue Cycle Management pathways
  • Cross-training in coding, compliance, or financial analytics
  • Process improvement and workflow optimization initiatives
  • Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, accountability, and financial accuracy.

• Billing certification or formal billing education preferred
• High school diploma required; additional education in healthcare administration or billing is preferred
• Minimum of five (5) years of billing and collections experience in a clinic or physician practice setting
• Strong knowledge of medical billing processes, A/R principles, ICD-10 and CPT coding
• Ex…