Desktop Support Engineer

Harvey Nash provided pay range

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$21.00/hr - $23.00/hr

Job Title: Help Desk Technician (3rd Shift)

Location: Frankfort, KY

Duration: Long
- Term Contract employment

Shift

Hours:

Wednesday – Saturday 12:30 am – 11:00 am

Seeking individuals to work on the Help Desk (Tier
1) as a help desk technician. The Help Desk is a 24/7/365 support center for all network and system operations.

• Occasional temporary changes in shifts are possible to provide adequate coverage. Temporary changes will be coordinated with the contract employee first.
• When other shifts open, seniority is used to fill those shifts.
• The first month on the job will be day shift (Monday – Friday, 8:00am – 4:30pm) to allow for training before moving to permanent shift days/time.

• Main responsibility is to be the first contact for incoming help desk calls and create tickets.
• Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc.
• Use remote tools to help fix hardware and software issues.
• Collects data for support personnel and creates tickets for Tier 2 and above support.
• Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
• Assists with and maintains the Criminal Justice Information System (CJIS) Kentucky network.
• Performs other tasks and duties as assigned or needed by the agency.

• Moderate computer and software skills.
• Ability to work in a team atmosphere.
• Ability to handle stressful situations.
• Working knowledge of Windows operating systems.
• Working knowledge of Microsoft Office applications.
• Ability to receive training and retain new knowledge.
• Ability to be professional and courteous.

Associate

Contract

Information Technology

Government Relations Services