Desktop Support Technician

Job Summary

Quantam Solutions provides IT solutions and consulting for various clients. We are currently seeking a Service Desk Technician to work fully onsite at our client’s data center in Frankfort, KY. Candidates who are recent college graduates or close to finishing a degree in an IT‑related field are highly preferred for this position.

$18.00/hr - $20.43/hr

• 7:30am-4:30pm Monday through Friday. Perfect attendance and some Saturdays are required.

• One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills.
• Excellent customer service skills and attendance.
• Customer service skills and temperament.
• No foul, abrasive or condescending language used over the phone.
• Takes ownership, not defensive about blame.
• Patient with upset and/or angry customers.
• Good communication skills.
• Critical thinker.
• Trainable.
• Self‑starting and initiative.
• Able to simplify explanations so that the customer understands.

• Experience in customer service‑oriented workplace.
• IT experience and knowledge in the following areas:
• Desktop Support (Onsite and Remote)
• Windows 7 and 10 Operating System
• Mapping network drives.
• Global Protect support.
• General NAS knowledge.
• Office Suite (particularly Outlook 2013 or higher)
• Application knowledge (Adobe, Java, etc.)
• Preferred Service Now Ticketing System experience and knowledge base writing.
• Experience in phone center and/or helpdesk work.
• Experience working in a lively and ever‑changing environment (adaptability).
• Experience working with, and as an active part of, a lively team (team player).
• Multi‑tasking ability.
• Documentation skills (clear, concise).
• Experience with Active Directory (our most used tool to reset passwords).
• Experience with remote support or desktop support.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting and Government Administration

Competitive hourly wages, health benefits, paid time off, and a 401(k) plan.

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