Desktop Support Technician

Desktop Support Technician

On-Site | Full-Time

This role provides on-site technical support for end users, focusing on installation, configuration, troubleshooting, and repair of desktop hardware and software. The ideal candidate brings strong customer service skills, hands‑on technical experience, and the ability to work effectively in a fast‑paced environment. Basic network troubleshooting knowledge is also required.

• Deliver in‑person technical support for desktops, laptops, and related hardware.
• Install, configure, and maintain computer equipment and peripherals.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist users with account access, system navigation, and general technical questions.
• Document support activities in a ticketing system and follow established procedures.
• Provide basic network troubleshooting for connectivity and workstation issues.
• Support device imaging, deployment, and replacement as needed.
• Communicate clearly and professionally with end users, maintaining a high level of customer satisfaction.
• Work effectively under pressure while managing multiple support requests.

• Strong customer service and communication abilities.
• Experience with desktop installation, configuration, and troubleshooting.
• Ability to diagnose and resolve hardware and software issues.
• Familiarity with ticketing systems and structured support workflows.
• Basic understanding of networking concepts and workstation connectivity.
• Ability to support common office applications and productivity tools.
• Experience with device imaging, deployment, and workstation setup.

• Experience supporting modern operating systems in a professional environment.
• Knowledge of user account management and workstation administration.
• Ability to provide remote support when needed.
• Strong interpersonal skills and the ability to work directly with end users.
• Candidates with foundational knowledge and strong communication skills will also be considered.

Experience Level
Intermediate – suitable for candidates with hands‑on desktop support experience or strong foundational knowledge paired with excellent customer service skills.

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $19.00 – $23.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Frankfort, KY.

This position is anticipated to close on Dec 18, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.