Salesforce Production Support Specialist

Title

Salesforce Production Support Specialist

Frisco, Texas

We are seeking a highly skilled Salesforce Support Specialist to join our team. This role primarily involves handling user configuration requests and resolving a significant volume of support tickets daily. The ideal candidate will have extensive experience with Salesforce Service Desk and be adept at maintaining SLA compliance.

• Handle user configuration requests, accounting for approximately 80% of the role, including territory updates, account owner changes, permission and access modifications.
• Manage and resolve 100–150 support tickets daily.
• Track and document internal communications within each case accurately.
• Adhere to SLA timelines, maintaining compliance as a critical aspect of the role.
• Gradually take on more complex case work, excluding development‑related tasks.
• Escalate any requests requiring development to the appropriate team.

• Salesforce Service Desk experience is required.
• Previous experience in a high‑volume support role, managing over 100 tickets per day.
• Salesforce Data Loader experience is required.
• Familiarity with Salesforce Sales Cloud is a plus.
• Strong communication and organizational skills.
• Salesforce Admin certification.
• Ability to work independently in a fast‑paced, SLA‑driven environment.

Base salary range: $80,000 – $100,000 plus incentives that align with individual and company performance. Benefits include medical, dental, vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

12/18/2025