Manager – Software License & Asset Compliance

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues — caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

This is a Service Now Software Asset Manager role responsible for the creation and maintenance of accurate software asset records, ensuring effective tracking, management, and optimization of CVS software assets covering both client and server‑based products with a focus on license compliance, cost efficiency and lifecycle governance. This individual collaborates with Finance, Procurement, Governance, Security, Vendor Management, IT Renewals and Purchasing Operations, IT Services, and Software Product Stakeholders to reconcile software deployments with license and maintenance entitlements, meeting all accounting, regulatory and legal requirements related to IT software assets.

• Create and maintain software asset information, including Software Models, Software Discovery Models, Software Entitlements & Software Catalog Items using Service Now SAM Pro.

• Build and manage strong working relationships across the organization, including with Service Now Platform stakeholders, IT Services, Business Application Owners, Governance, and Procurement teams.

• Resolve unmatched or partially normalized Software Discovery Models to ensure data integrity.

• Execute reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in‑scope publisher.

• Analyze reconciliation reports to determine required actions to address non‑compliant software installations.

• Analyze software usage reports and establish removal rules for infrequently used software.

• Ensure contractual compliance with license counts and permitted deployment/use to mitigate risks associated with external vendor audits.

• Lead complex internal and external audits related to IT Asset Management and delivery resolutions aligned with audit plans.

• Research vendor licensing models, product use rights, licensing metrics, and entitlements for software assets.

• Collaborate with internal teams to maintain and enhance the Colleague Zone App Store, including opportunities for streamlining and automation.

• Identify and pursue opportunities for cost savings, cost avoidance, software reuse, and consolidation.

• Validate software installation inventory and license compliance reports.

• Provide requirements, use cases, user stories to support new or improved SAM functionality.

• Hands‑on experience with Service Now SAM Pro (Yokohama or later), including entitlement configuration, discovery model normalization, software model configuration, lifecycle management, and publisher pack administration.

• Strong understanding of the relationship between software models, catalog items, client software delivery processes and associated workflows within Service Now.

• Deep knowledge of licensing metrics and contract terms for Tier 1 publishers (Microsoft, IBM, Oracle, VMware, Broadcom), with practical experience configuring these within Service Now SAM Pro.

• Proficient in managing the full software asset lifecycle, from request and procurement through discovery, allocation, reclamation, and retirement.

• Skilled in maintaining contractual compliance and leading internal and external audits to ensure alignment with regulatory and corporate standards.

• Strong quantitative and analytical capabilities to interpret reconciliation and usage reports, identify non‑compliance, and recommend corrective actions.

• Demonstrate exceptional attention to detail in managing complex software asset data, ensuring accuracy in software models, entitlements, discovery normalization,…