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Social Media Marketing

Global Social Support Lead — Crisis Communications

Job in Frankfort, Franklin County, Kentucky, 40601, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-07
Job specializations:
  • IT/Tech
    Social Media Marketing
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency exchange is seeking a Head of Social Support to build and lead a high-performance program responding to users across social platforms like Reddit and Linked In. This role requires expertise in crisis management and social support environments to ensure empathetic and effective customer interactions. The candidate should have over 6 years of experience in high-growth tech and a deep understanding of the cryptocurrency ecosystem.

The company offers competitive compensation and bonus structures.
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