Director, Technology & Digital Services

FEAM TEAM CULTURE

At FEAM Aero, our team culture is the heartbeat of our success, rooted in unwavering core values that define who we are and guide everything we do.

The Director, Technology & Digital Services is responsible for the execution, security, reliability, and continuous improvement of corporate technology services across FEAM Aero. This role leads the IT Operations team, Business Systems team, and IT Service Delivery function, serving as the primary owner of day-to-day technology execution while translating CIO strategy into measurable operational outcomes. This position owns corporate infrastructure, cybersecurity, service delivery, and business systems, with priority accountability for Workday (HCM & Financials), Quantum Control, and all other corporate platforms.

The Director balances operational excellence, transformation, and adoption, ensuring technology initiatives are delivered on time, within scope, and aligned to business priorities.

• Lead the IT Operations team responsible for corporate infrastructure, cloud platforms, networking, endpoints, identity, and core IT operations.
• Own cybersecurity execution end-to-end, including security tooling, monitoring, incident response, vulnerability management, and access controls.
• Ensure availability, performance, and resilience of technology services supporting 1,500+ users across 30+ locations.
• Plan and execute infrastructure modernization, capacity planning, and lifecycle management initiatives.
• Establish and maintain operational standards, documentation, and controls aligned with business and regulatory requirements.

• Own business systems with priority accountability for:
  Workday (HCM & Financials), Quantum Control (MRO platform), All other corporate systems and applications.
• Oversee system integrations, data flows, automation, and workflow optimization across platforms.
• Partner with business stakeholders to prioritize enhancements that drive operational efficiency, compliance, and decision-making.
• Champion adoption, training, and change management to ensure technology investments deliver measurable value.

• Own end-to-end IT service delivery, ensuring consistent, high-quality support across all locations.
• Provide oversight of ITSM processes, service metrics, SLAs, and continual service improvement.
• Manage relationships with Managed Service Providers and vendors to ensure performance, accountability, and cost effectiveness.
• Drive standardization and automation of service processes to improve responsiveness and user satisfaction.

• Partner closely with the IT Project Manager to ensure technology initiatives follow a consistent lifecycle, including proposal development, planning, implementation, and post-implementation review.
• Ensure projects have clearly defined deliverables, timelines, ownership, and success metrics.
• Maintain visibility into active and upcoming initiatives, ensuring teams are prioritized appropriately and aligned to strategic roadmaps.
• Hold teams accountable for meeting deadlines, managing dependencies, and escalating risks early.
• Ensure lessons learned are captured and applied to continuously improve delivery discipline and outcomes.

• Lead and develop IT managers and team leads across operations, systems, service delivery, and project execution.
• Own a consolidated IT services budget, including infrastructure, applications, cybersecurity, vendors, and services.
• Establish KPIs, dashboards, and reporting to measure service health, delivery performance, risk, and cost.
• Ensure compliance with internal…