Senior Product Analytics Developer

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note:

Benefits may vary based upon position type and/or level.

Candidates requiring visa sponsorship now or in the future will not be considered for this position.

The pay range for this position is $86,028.80 (entry-level qualifications) - $ (highly experienced).The specific rate will depend upon the successful candidate’s specific qualifications and prior experience.

As a Senior Product Analytics Developer within the Customer Analytics team, you will play a critical role in defining how customer experiences are measured, understood, and improved across Baylor Scott & White Health's digital and customer-facing products.

Serving as a subject matter expert in product analytics, you will partner with product managers, engineers, designers, marketers, and business stakeholders to develop scalable analytics solutions that provide actionable insights into customer behavior, product performance, and customer and business outcomes. You will help establish measurement strategies, success metrics, and analytical frameworks that inform product strategy, prioritize investments, and evaluate the impact of customer experience initiatives.

In this role, you will design and maintain analytics data products, metrics, dashboards, and natural language query (NLQ) capabilities that enable teams to understand engagement, adoption, retention, conversion, and service utilization across digital experiences. You will translate complex business questions into analytical solutions, uncover opportunities for product improvement, and deliver insights that drive both customer value and organizational performance.

You will leverage customer journey analysis, product measurement expertise, and modern analytics practices to identify trends, quantify opportunities, and support data-informed decision making across the product lifecycle. Additionally, you will contribute to the development of measurement standards, metric governance practices, and data quality processes that ensure trusted and consistent analytics across customer experiences.

By combining strong technical skills with product thinking and customer-centered analysis, you will help shape the future of digital experiences and product analytics at BSWH.

The ideal candidate possesses deep expertise in analytics, digital customer behavior, product measurement, and healthcare, with a demonstrated ability to transform complex data into meaningful insights that influence product strategy, customer experience improvements, and organizational outcomes.

• Serve as the steward of product measurement, ensuring customer-facing products are designed with clear success criteria, measurable outcomes, and trusted analytics from concept through optimization.

• Influence product strategy by identifying opportunities, quantifying impact, and ensuring customer, operational, and business outcomes are measurable throughout the product lifecycle.

• Partner with product managers, engineers, designers, marketers, operational leaders, and business stakeholders to define success metrics, measurement frameworks, and…