IT Support Specialist - Frankfort, KT; onsite

Employment Type: Full-Time

We are seeking a hands-on IT Support Specialist to provide onsite technical support for a fast-paced operation in Frankfort, KY.

This individual will be the primary IT support person at the location
, so we’re looking for someone who is technically strong, dependable, resourceful, and comfortable working independently. You’ll handle day-to-day desktop support while also assisting with networking, hardware, scanners, printers, and other technology used throughout the facility.

This is an excellent opportunity for someone who enjoys being hands-on, taking ownership, and becoming the go-to IT resource for their location.

• Provide onsite Tier 1 and Tier 2 technical support for end users.
• Troubleshoot desktops, laptops, printers, scanners, mobile devices, and other hardware.
• Diagnose and resolve Windows, Microsoft 365, software, and connectivity issues.
• Support basic networking issues including Wi-Fi, switches, access points, cabling, and connectivity.
• Install, configure, maintain, and replace IT equipment as needed.
• Support warehouse technology, including handheld/RF scanners and related devices.
• Manage user accounts, permissions, password resets, and workstation setups.
• Document technical issues, resolutions, and recurring problems.
• Coordinate with the broader IT team when issues require escalation.
• Maintain inventory and assist with deployment of new hardware and technology.
• Take ownership of technical issues and follow them through resolution.

• 2+ years of IT support, help desk, desktop support, or similar experience.
• Strong Windows and Microsoft 365 troubleshooting skills.
• Experience supporting desktops, laptops, printers, and peripheral devices.
• Working knowledge of networking fundamentals including TCP/IP, Wi-Fi, switches, and troubleshooting connectivity.
• Ability to work independently as the primary onsite IT resource.
• Strong communication and customer-service skills.
• Organized, proactive, and comfortable taking ownership of problems.
• Ability to work 100% onsite in Frankfort, KY
  .