Manager, Membership Communications & Services

PROFESSIONAL MEDICAL ASSOCIATION

POSITION TITLE:
Manager, Membership Communications & Services

LOCATION:
In-Person Alexandria, VA

The Membership Communications & Services Manager serves as a key member of the leadership team and plays a strategic role in advancing the organization’s membership growth and engagement objectives. This position is well suited for a collaborative, forward thinking professional with demonstrated experience in nonprofit membership and communications management.

The Manager is responsible for overseeing all aspects of membership operations, including recruitment, retention, and the development and delivery of member benefits and services. These efforts are designed to enhance the member experience and support the American College of Osteopathic Surgeons (ACOS) long‑term growth. The role also serves as the primary liaison to several association committees and member sections, including medical student and surgical resident physician cohorts, and leads the planning and execution of the annual Awards Ceremony and Annual Ceremonial Conclave at the ACOS Annual Clinical Assembly meeting.

In addition to membership responsibilities, the Manager directs the organization’s communications and marketing initiatives ensuring alignment with strategic goals and data‑informed decision making. This includes delivering actionable insights to leadership and maintaining consistent, high‑quality messaging across all platforms.

• Maintain the following for the position and department:
• Commitment to excellence and continuous improvement
• Proactive, solutions‑oriented mindset
• Ability to work independently while contributing meaningfully to a collaborative team
• Creativity and innovation and problem solving and program development
• Strong organizational and time management skills.

• Advise the organization on best practices in association membership and collaborate with the Membership committee to evaluate and refine membership requirements, benefits, and services.
• Plan, implement, and assess membership recruitment and retention initiatives to support sustained growth and engagement.
• Process, review, and approve membership applications; prepare committee agendas, minutes, statistics, and reports in coordination with committee chairs.
• Mange dues billing processes, including discipline specific dues, and maintain accurate membership records and data.
• Administer the application process for the Association’s professional designations and support the Membership Committee in evaluating candidates.
• Maintain and update designation requirements and related policies as needed.
• Serve as staff liaison to medical student and resident physician sections, supporting their engagement and development.
• Maintain and revise membership related policies and procedures manuals.
• Coordinate and manage the annual Awards ceremony and the annual Ceremonial Conclave at the ACOS Annual Clinical Assembly.

• Develop annual budgets and forecasts for membership programs, including dues projections; monitor variances and recommend corrective actions as needed.
• Create and maintain dashboards and reports to monitor membership trends, engagement metrics, and retention rates.
• Provide regular data insights and forecasts to senior leadership and the Board of Governors.
• Identify strategic opportunities through data visualization and predictive analytics.
• Utilize Excel (including pivot tables and macros), AI tools, and other platforms to ensure data accuracy and actionable insights.
• Support strategic planning efforts with data driven recommendations.
• Demonstrate independence, attention to detail and a passion for transforming data into meaningful outcomes.

• Develop and manage a content calendar for newsletters, announcements, and digital communications.
• Craft compelling messaging to promote membership, programs, services, and benefits.
• Ensure brand consistency across all member‑facing communications.
• Collaborate with internal teams to align messaging across platforms, including the website, email, social media, and…