Specialist - Distributor Customer Maintenance

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana, with delivery centers in 20 locations across North America, India, and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Position:
Specialist - Distributor Customer Maintenance

Salary: $25/hour

Duration: 4 Months

Location:
Franklin Lakes, NJ

• BA/BS required, or extensive 7+ years’ experience in commercial contract and/or chargeback operations management
• 3+ years’ experience in commercial contract and/or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting, and chargeback technologies
• Understanding of end-to-end commercial contract operations management
• Experience with ERP (SAP) and reporting systems (Business Intelligence)
• Proficiency in MS Access and MS Excel
• Strong communication and customer-centric skills
• Knowledge of key business metrics and analytical techniques
• Ability to establish credibility and trust across organizational levels
• Analytical problem-solving skills with business acumen
• Ability to manage workload and meet deadlines
• Strong data management skills, including data analysis and reporting
• Innovative thinker capable of driving automation and process improvements
• Ability to work independently and in team environments

• Manage all aspects of distributor end customer maintenance and chargeback error resolution
• Collaborate with distributor partners to improve end customer maintenance and chargeback processes
• Assist in creating and implementing governance processes for standardization and efficiency
• Support continuous process and system improvements, including root cause analysis and error prevention
• Resolve chargeback disputes using advanced technical skills
• Monitor and report on key performance metrics and SLAs
• Communicate change management impacts effectively
• Provide business analytics and actionable reports for process improvements
• Control financial exposure related to chargebacks and rebates
• Partner with IT to ensure system support for contracting activities
• Complete training on tools, internal controls, and SOX compliance
• Maintain training materials and procedures to ensure best practices
• Identify and address gaps in processes and work with team leaders to implement solutions
• Analyze customer data for dispute resolution and account management