Pricing & Operations Analyst

We are seeking detail-oriented Pricing & Contract Operations Analysts to support pricing accuracy, customer contracts, billing discrepancies, and account data management. In this role, you will investigate pricing errors, resolve billing disputes, maintain accurate records, and identify opportunities to improve business processes. The ideal candidate has experience in pricing, contract administration, chargebacks, billing, data analysis, or business operations. Strong Microsoft Excel skills, attention to detail, and problem-solving abilities are important for success.

Location:

Franklin Lakes, NJ (On-Site). Pay Rate: $38.00 per hour. Openings: 4.

• Review and resolve pricing discrepancies, billing errors, and distributor chargeback claims.
• Investigate disputed charges, research errors, and coordinate resolutions with internal teams and external customers.
• Maintain accurate customer records, contract information, pricing data, and membership records.
• Review customer eligibility and update account information when contracts or memberships change.
• Analyze data to identify recurring issues, determine root causes, and recommend solutions.
• Use Microsoft Excel, reporting tools, and business systems to review information and improve data accuracy.
• Identify opportunities to simplify workflows, reduce manual tasks, and improve efficiency through automation.
• Create and maintain process documentation, training materials, and standard operating procedures.
• Communicate with internal departments, customers, and distributors to resolve outstanding issues and meet deadlines.
• Manage multiple priorities while ensuring work is completed accurately and on time.

• Bachelor's degree preferred, or equivalent relevant work experience.
• 1–3 years of experience in pricing, contract administration, chargebacks, billing, data analysis, or business operations.
• Strong Microsoft Excel skills and the ability to organize, review, and analyze data.
• Experience investigating discrepancies, resolving problems, and maintaining accurate records.
• Familiarity with business systems, databases, reporting tools, or enterprise resource planning (ERP) systems.
• Experience with SAP Vistex, JD Edwards (JDE), SQL, Power BI, Qlik, Microsoft Access, or Python is a plus.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks, meet deadlines, and work independently as well as part of a team.
• Interest in process improvement, automation, and operational efficiency.